Refund Policy

Last Updated:17-06-2026

At DiamondAtlas, we strive to provide a professional and valuable platform for businesses operating within the global diamond, gemstone, and jewelry industries.

This Refund Policy explains the circumstances under which refunds may be granted for membership subscriptions and related services purchased through DiamondAtlas.

1. Membership Subscriptions

DiamondAtlas offers various membership plans, including Freemium, Premium, VIP, and other promotional packages.

Membership fees provide access to platform features, enhanced visibility, business listings, and related services.

2. Eligibility for Refunds

Refund requests may be considered under the following circumstances:

Duplicate Payments

If you have accidentally been charged more than once for the same membership, DiamondAtlas will refund the duplicate payment after verification.

Technical Errors

If a technical issue on our platform prevents activation of your purchased membership and we are unable to resolve the issue within a reasonable period, you may be eligible for a refund.

Incorrect Charges

If an incorrect amount has been charged due to a billing error, the difference will be refunded or credited accordingly.

3. Non-Refundable Services

Unless otherwise required by applicable law, the following are generally non-refundable:

• Active Premium memberships

• Active VIP memberships

• Listing fees

• Featured listing fees

• Promotional services

• Advertising placements

• Membership renewals already processed

• Partial subscription periods

• Unused membership benefits

Once a membership has been activated and the associated listing benefits have been made available, the service is considered delivered.

4. Membership Cancellation

Members may cancel automatic renewal of their subscription at any time through their account settings or by contacting DiamondAtlas support.

Cancellation will prevent future renewal charges but will not result in a refund of the current subscription period.

Members will continue to enjoy membership benefits until the end of the paid subscription term.

5. Suspension or Removal of Accounts

No refund will be provided if an account or listing is suspended, restricted, or removed due to:

• Violation of our Terms and Conditions

• Submission of false or misleading information

• Fraudulent activity

• Abuse of the platform

• Illegal or unauthorized business practices

  
  

6. Refund Request Process

To request a refund, please contact our support team with:

• Your name

• Company name

• Registered email address

• Transaction reference number

• Reason for the refund request

Requests should be submitted to:

Email: support@diamondatlas.com

DiamondAtlas may request additional information to verify the request.

7. Refund Processing

Approved refunds will be processed using the original payment method whenever possible.

Please allow:

• 5–10 business days for card payments

• Additional processing time depending on your payment provider or financial institution

DiamondAtlas is not responsible for delays caused by banks, payment processors, or third-party providers.

8. Promotional and Discounted Memberships

Special promotions, discounted memberships, introductory offers, and promotional packages may be subject to separate refund conditions specified at the time of purchase.

Where no separate conditions are provided, this Refund Policy will apply.

9. Changes to This Policy

DiamondAtlas reserves the right to modify this Refund Policy at any time.

Updated versions will be published on this page with a revised effective date.

Continued use of the Platform after changes become effective constitutes acceptance of the revised Refund Policy.

10. Contact Us

For refund-related questions or requests, please contact:

DiamondAtlas

Email: support@diamondatlas.com

Website: www.diamondatlas.com

Belgium

Fair Usage Principle

DiamondAtlas is committed to treating all members fairly. Refund requests will be reviewed individually and in good faith, taking into account the circumstances of each case and applicable consumer protection laws.