+32475500195

Hoveniersstraat 2 ADC Building, office 322 Antwerpen 2018, Belgium

FAQs

General Questions


What is DiamondAtlas?

DiamondAtlas is a global B2B directory and discovery platform for the diamond, gemstone, jewelry, and related industries. We help buyers find trusted suppliers and enable suppliers to showcase their business to an international audience.


Is DiamondAtlas a marketplace?

No. DiamondAtlas is not a marketplace and does not buy, sell, broker, or handle diamonds or gemstones. We provide a platform that helps businesses discover and connect with each other.


Which countries and regions does DiamondAtlas cover?

DiamondAtlas is designed to support businesses from major trade hubs including:

  • Antwerp

  • Dubai

  • Hong Kong

  • New York

  • Tel Aviv

  • Mumbai

  • Surat

Additional regions will be added as the platform grows.


Who can use DiamondAtlas?

DiamondAtlas is intended for business professionals operating within the diamond, gemstone, jewelry, luxury goods, and related service industries.


For Buyers


How do I find suppliers?

You can search suppliers using:

  • Location

  • Product category

  • Business type

  • Verification status

You can also use our AI-powered search to find suppliers using natural language queries.


What is AI Search?

AI Search allows you to enter queries such as:

"Find rough diamond suppliers in Antwerp"

or

"Show me verified gemstone dealers in Dubai"

The system interprets your request and returns matching businesses from the DiamondAtlas database.


Are all suppliers verified?

DiamondAtlas reviews submitted business information and may provide verification badges where applicable. However, buyers should always perform their own due diligence before entering into any commercial relationship.


Can I contact suppliers directly?

Yes. Depending on the supplier's membership level, you may contact them through:

  • Contact forms

  • Email

  • Telephone

  • Website links

  • WhatsApp or Telegram (where available)


Does DiamondAtlas guarantee suppliers?

No. DiamondAtlas provides business discovery and verification tools but does not guarantee the quality, reliability, or financial stability of any supplier.



For Suppliers


How do I register my business?

Simply create an account, complete your company profile, select a membership plan, and submit your listing for review.


What information can I include in my company profile?

Depending on your membership plan, you may add:

  • Company details

  • Product categories

  • Business description

  • Website

  • Social media links

  • Images

  • Videos

  • Contact information

  • Branch locations


What is the difference between Freemium, Premium, and VIP?

Freemium

  • Basic company profile

  • Limited visibility


Premium

  • Verified badge

  • Website visibility

  • AI search visibility

  • Analytics dashboard

  • Enhanced profile


VIP

  • Priority placement

  • VIP badge

  • Video presentation

  • Advanced analytics

  • Maximum visibility across the platform


Can I upgrade my membership later?


Yes. You may upgrade your membership at any time to access additional features and increased visibility.


What happens when my membership expires?

Your premium features may be removed or downgraded according to your selected plan and subscription status.


Verification & TrustWhy should I verify my business?

Verification helps build trust and credibility with potential buyers and increases confidence in your company profile.


What documents may be required for verification?

Examples include:

  • Company registration documents

  • VAT registration certificates

  • Trade licenses

  • Membership certificates

  • Other business verification documents


What does the Verified Badge mean?

A Verified Badge indicates that certain business information has been reviewed by DiamondAtlas. It does not constitute a recommendation or guarantee.


Payments & Billing


Which payment methods do you accept?

Payment methods may vary depending on your region and available payment providers. Accepted methods will be displayed during checkout.


Are membership fees refundable?

Membership fees are generally non-refundable once services have been activated. Please refer to our Refund Policy for full details.


Is my payment information secure?

Yes. Payments are processed through secure third-party payment providers and DiamondAtlas does not store complete payment card information.


Privacy & Security

How does DiamondAtlas protect my information?

We implement industry-standard security measures to protect user and business information from unauthorized access, disclosure, or misuse.


Can I edit or remove my company information?

Yes. Suppliers can update their company information through their account dashboard. Requests for account deletion may be submitted to our support team.


Does DiamondAtlas comply with GDPR?

Yes. DiamondAtlas is committed to complying with applicable data protection regulations, including the General Data Protection Regulation (GDPR).


Support

How can I contact DiamondAtlas?

For general inquiries, support requests, or partnership opportunities, please contact:

📧 info@diamondatlas.com

🌐 www.diamondatlas.com


I found incorrect information on a company profile.

What should I do?

Please contact our support team and provide details of the issue. We will review the information and take appropriate action where necessary.


How can I report abuse or suspicious activity?

Users can report suspicious listings, fraudulent activity, or abuse by contacting our support team. We take such reports seriously and investigate them promptly.

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