+32475500195

Hoveniersstraat 2 ADC Building, office 322 Antwerpen 2018, Belgium

FAQs

General Questions

DiamondAtlas is a global B2B directory and discovery platform for the diamond, gemstone, jewelry, and related industries. We help buyers find trusted suppliers and enable suppliers to showcase their business to an international audience.

DiamondAtlas is designed to support businesses from major trade hubs including:

  • Antwerp
  • Dubai
  • Hong Kong
  • New York
  • Tel Aviv
  • Mumbai
  • Surat

Additional regions will be added as the platform grows.

No. DiamondAtlas is not a marketplace and does not buy, sell, broker, or handle diamonds or gemstones. We provide a platform that helps businesses discover and connect with each other.

DiamondAtlas is intended for business professionals operating within the diamond, gemstone, jewelry, luxury goods, and related service industries.

DiamondAtlas is a global B2B directory and discovery platform for the diamond, gemstone, jewelry, and related industries. We help buyers find trusted suppliers and enable suppliers to showcase their business to an international audience.

No. DiamondAtlas is not a marketplace and does not buy, sell, broker, or handle diamonds or gemstones. We provide a platform that helps businesses discover and connect with each other.

DiamondAtlas is designed to support businesses from major trade hubs including:

  • Antwerp
  • Dubai
  • Hong Kong
  • New York
  • Tel Aviv
  • Mumbai
  • Surat

Additional regions will be added as the platform grows.

DiamondAtlas is intended for business professionals operating within the diamond, gemstone, jewelry, luxury goods, and related service industries.

For Buyers

You can search suppliers using:

  • Location
  • Product category
  • Business type
  • Verification status

You can also use our AI-powered search to find suppliers using natural language queries.

DiamondAtlas reviews submitted business information and may provide verification badges where applicable. However, buyers should always perform their own due diligence before entering into any commercial relationship.

No. DiamondAtlas provides business discovery and verification tools but does not guarantee the quality, reliability, or financial stability of any supplier.

AI Search allows you to enter queries such as:

"Find rough diamond suppliers in Antwerp"

or

"Show me verified gemstone dealers in Dubai"

The system interprets your request and returns matching businesses from the DiamondAtlas database.

Yes. Depending on the supplier's membership level, you may contact them through:

  • Contact forms
  • Email
  • Telephone
  • Website links
  • WhatsApp or Telegram (where available)

You can search suppliers using:

  • Location
  • Product category
  • Business type
  • Verification status

You can also use our AI-powered search to find suppliers using natural language queries.

AI Search allows you to enter queries such as:

"Find rough diamond suppliers in Antwerp"

or

"Show me verified gemstone dealers in Dubai"

The system interprets your request and returns matching businesses from the DiamondAtlas database.

DiamondAtlas reviews submitted business information and may provide verification badges where applicable. However, buyers should always perform their own due diligence before entering into any commercial relationship.

Yes. Depending on the supplier's membership level, you may contact them through:

  • Contact forms
  • Email
  • Telephone
  • Website links
  • WhatsApp or Telegram (where available)

No. DiamondAtlas provides business discovery and verification tools but does not guarantee the quality, reliability, or financial stability of any supplier.

For Suppliers

Simply create an account, complete your company profile, select a membership plan, and submit your listing for review.

Freemium

  • Basic company profile
  • Limited visibility

Premium

  • Verified badge
  • Website visibility
  • AI search visibility
  • Analytics dashboard
  • Enhanced profile

VIP

  • Priority placement
  • VIP badge
  • Video presentation
  • Advanced analytics
  • Maximum visibility across the platform

Your premium features may be removed or downgraded according to your selected plan and subscription status.

Depending on your membership plan, you may add:

  • Company details
  • Product categories
  • Business description
  • Website
  • Social media links
  • Images
  • Videos
  • Contact information
  • Branch locations

Yes. You may upgrade your membership at any time to access additional features and increased visibility.

Simply create an account, complete your company profile, select a membership plan, and submit your listing for review.

Depending on your membership plan, you may add:

  • Company details
  • Product categories
  • Business description
  • Website
  • Social media links
  • Images
  • Videos
  • Contact information
  • Branch locations

Freemium

  • Basic company profile
  • Limited visibility

Premium

  • Verified badge
  • Website visibility
  • AI search visibility
  • Analytics dashboard
  • Enhanced profile

VIP

  • Priority placement
  • VIP badge
  • Video presentation
  • Advanced analytics
  • Maximum visibility across the platform

Yes. You may upgrade your membership at any time to access additional features and increased visibility.

Your premium features may be removed or downgraded according to your selected plan and subscription status.

Verification & Trust

Verification helps build trust and credibility with potential buyers and increases confidence in your company profile.

A Verified Badge indicates that certain business information has been reviewed by DiamondAtlas. It does not constitute a recommendation or guarantee.

Examples include:

  • Company registration documents
  • VAT registration certificates
  • Trade licenses
  • Membership certificates
  • Other business verification documents

Verification helps build trust and credibility with potential buyers and increases confidence in your company profile.

Examples include:

  • Company registration documents
  • VAT registration certificates
  • Trade licenses
  • Membership certificates
  • Other business verification documents

A Verified Badge indicates that certain business information has been reviewed by DiamondAtlas. It does not constitute a recommendation or guarantee.

Payments & Billing

Payment methods may vary depending on your region and available payment providers. Accepted methods will be displayed during checkout.

Yes. Payments are processed through secure third-party payment providers and DiamondAtlas does not store complete payment card information.

Membership fees are generally non-refundable once services have been activated. Please refer to our Refund Policy for full details.

Payment methods may vary depending on your region and available payment providers. Accepted methods will be displayed during checkout.

Membership fees are generally non-refundable once services have been activated. Please refer to our Refund Policy for full details.

Yes. Payments are processed through secure third-party payment providers and DiamondAtlas does not store complete payment card information.

Privacy & Security

We implement industry-standard security measures to protect user and business information from unauthorized access, disclosure, or misuse.

Yes. DiamondAtlas is committed to complying with applicable data protection regulations, including the General Data Protection Regulation (GDPR).

Yes. Suppliers can update their company information through their account dashboard. Requests for account deletion may be submitted to our support team.

We implement industry-standard security measures to protect user and business information from unauthorized access, disclosure, or misuse.

Yes. Suppliers can update their company information through their account dashboard. Requests for account deletion may be submitted to our support team.

Yes. DiamondAtlas is committed to complying with applicable data protection regulations, including the General Data Protection Regulation (GDPR).

Support

Users can report suspicious listings, fraudulent activity, or abuse by contacting our support team. We take such reports seriously and investigate them promptly.

Please contact our support team and provide details of the issue. We will review the information and take appropriate action where necessary.

Please contact our support team and provide details of the issue. We will review the information and take appropriate action where necessary.

Users can report suspicious listings, fraudulent activity, or abuse by contacting our support team. We take such reports seriously and investigate them promptly.

Privacy Controls

Your Privacy Matters

We use cookies to improve your experience, analyze site usage, and support secure platform features.

Cookies & Privacy

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